Troubleshooting and Error Messages

Most problems with the FTP2Lab FTP client are firewall related. If you get a pop up message from your firewall while running the FTP2Lab application, make sure you select the "Allow" option to allow the application to access the internet.

Java 7 - error occurred while uploading files to the remote server. Permission denied. recv failed. This is caused by a change in Java 7 and the way the windows frewall works. If you get this error you will need to disable the windows firewall - go to the control panel, and look for Windows firewall or System and Security and then Windows Firewall and turn it off. After the order completes you can turn it back on. We hopefully will have a fix for this in the future.

Partial upload and then stuck - progress bar shows some progress but then stalls: This is can happen if you are uploading files that contain illegal characters for the FTP protocol. Usually this happens on a Mac where certain characters are legal within filenames. Filenames should not contain anything other than letters, numbers and _ and - anything else should be avoided, especially : ; ( ) ? / \ @ # $ % ^ & * ! , <>.

Error message java.net.SocketException: Software caused connection abort: recv failed: We believe this is firewall related - try disabling your firewall and see if that works - if so, there is a port or application being blocked by your firewall - look for java or javaw and make sure it is not being blocked.

Mac users - Trouble Right Clicking? If you are using a Mac and Right-Clicking does not work, you need to enable it by going to System Preferences >> Mouse and enable secondary clicking or right clicking.